LA CREME DE ROME

BOOKING and RENTAL CONDITIONS

By dealing with us you agree to the following conditions:

1. Booking: No contract with us will exist until we receive the deposit, and we subsequently confirm your booking.   We can refuse a booking or cancel a rental contract if we experience that candidate tenants disregard moral and ethical principles, or if their behaviour conflicts with our philosophy of polite and constructive international relations.
If the deposit is not received by us within the above mentioned timing, or if there is lack of evidence that it was sent, we shall be entitled to cancel the booking. Should the deposit arrive at a late stage, it will be returned to the prospect customer (wiring or mailing fees billed to the customer).

2. Booking confirmation and arrival procedure: At least 30 days before the beginning of the rent, tenants must agree with us the check-in arrangements, or in any case a precise meeting time at the apartment. The messages on this matter must be double confirmed from both ends (i.e. we both need to be sure that the other side has received the instructions/arrangements, to avoid unpleasant and possibly problematic misundertstandings). If this is not done, tenants lose their reservation rights and forfeit their deposit.
We need to do this because we must organize in advance the check-in from a logistics point of view (our properties are scattered all over Rome's centre and in Italy), and also because tenants send in advance only a part of the rent, and not the total amount. If they don't show up, the proprietors and us would lose 70% of the rent, and we need to be free to try to rent it to some other customer.
The check-in, the consignment of the keys, final contract writing, and financial matters are directly performed at the apartment.

3. Payment of the Balance: The balance due reflected on the confirmation/ invoice must be paid upon arrival in Rome, on the day the rental begins and before actually renting the property.

4. Cancellation by you: If you cancel all or any part of your booking, you will not be entitled to reimbursement of the deposit.

5. Amendments and alterations: If you change your dates, this becomes a new rental. Your deposit is subject to the cancellation conditions as explained in paragraph 3.

6. Alterations and Cancellations done by us: Although it is unlikely that we will have to make any changes to confirmed arrangements, it does rarely happen and we will advise you at the earliest possible date. If, for any reason beyond our control, we are unable to provide you with the property you have booked, we reserve the right to transfer you to a similar property. However, if this is not possible, or if you do not wish to be transferred, we will cancel the booking and refund the amount paid to us in full. The expenses to send you the deposit are charged to us in such cases. We will not be liable for any further obligations or claims by you.

7. Number of Persons / Replacements: Only those persons listed in the booking procedure may use the property. The number of people must not exceed the number of sleeping places indicated in the property listing or brochure. Pets need to have the explicit permission of proprietors. Should the key holder find any violations to this clause, it is totally up to her/his discretion to ask you to vacate the house.

8. Arrival and Departure Times: You must arrive between 12.00 pm (noon) and 6.30 pm and leave by 10 am on the day of departure unless alternative arrangements are made in advance. You should plan on providing us an estimated  arrival time at least 15 days before the date of your rental beginning. If you arrive before noon, you can enter the apartment after 10:15/10:30 am to leave your luggage, complete the bureaucratic / financial aspects with the assistant of Roman Homes, and take they keys. If the apartment was not rented the night before you will be able to stay directly. If the apartment was rented, and it must be thus cleaned by the cleaners, you may be asked to leave the property and return after noon, letting the workers complete their duty. This is done only to welcome you as soon as possible, because mind you, the legal-technical-customary time in Europe by which properties are consigned clean is 3:30 pm. So we do our best to let you in before, however some time more time is needed for complete professional cleaning.

9. Utilities and other extras: All extras are specified on the property listing and are due in local currency or western currencies cash on arrival or during your stay. If you wish, long distance calls made from the rented property can be put on an AT&T, MCI, Sprint or similar phone credit card. Meters will be read on arrival and departure and the exact charges will be due on departure. We will deduct the cost of any unpaid utilities and telephone charges from your security deposit. Also additional maid service or cooking service must be paid separately. Please give us as much notice as possible for these services.

10. Security Deposit: A security deposit is due on every property. The amount of each deposit will be specified when you contact us. It will be held in a non-interest bearing account (interest-bearing only for long term rentals over 9 months). The security deposit covers the cost of any damage or breakage during your stay to the property and its contents, inside and outside, excluding normal wear. This amount, less any applicable claims (see paragraph 9), will be returned at your departure. If the damage caused by you exceeds the amount of the security deposit you will be still responsible and you will have to reimburse it.

11. Complaints: We must be notified upon arrival at the property of any complaints you have on the property, its furniture, equipment, maintenance or cleaning. Complaints lodged at the end of the rental period will not be taken into consideration. Should you abandon the property without authorisation from the owner, key holder or property representative you will lose all rights to compensation.  We do not accept responsibility for the breakdown of the supply of utilities or other essential services though we will use our best efforts to arrange for these problems to be solved. As soon as any breakdown of appliances or breakage appears you should notify us, giving us a way to repair or fix the problem as soon as possible.

12. Cleaning: You will find the property clean. The property must be left in good order by you at the end of the rental period. If you require special cleaning during the stay, please see paragraph 9. Additional cleaning charges may be assessed against the security deposit if the home is not left in reasonable conditions in the opinion of the owner or of the property manager.

13. Behaviour: The person signing the rental contract is responsible for the correct and decent behaviour of his/her party. Should the person and his/her party behave in such a manner that is not acceptable by civilised standards, the key holder may ask the person and his/her party to vacate the house and ask also the intervention of local authorities.

14. Vacating the property. It is understood that the contract automatically expires at the end of the rental term as stated on the contract. Neglect to vacate the rental property within its leased term will automatically result in a daily fine of 150 Euros (app. 145 US$ or 192 UKP) in addition to the prorated rent for occupying the rental property without a contract. Any renewal of the contract must be closed with our agents. In such circumstances, the rental rate can be re-negotiated, all utilities bills must be paid and a reassessment of the security deposit will be made.

15. Liability: You and your party hold our company and the property owner harmless from and against any and all liability arising out of, or in any way connected with, your use and occupancy of the property, including injuries, damages or losses from fire, theft or criminal activity. Roman Homes and the property owner are never liable for consequential damages.

16. Jurisdiction: Both the booking contract and the rental contract are governed by the Italian laws. Courts in Rome, Italy, have exclusive jurisdiction over any claims, disputes or other matters in question between the parties.

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